Carrier Billing

When using a mobile number associated with a prepaid card, charges for the products and services provided by the Company will be deducted from the prepaid card balance or added to the Mobile Network Operators' billing account. Users will not be charged more than the advertised amount for any Network service. However, Networks reserve the right to recover any outstanding charges or adjust billing frequency. The advertised rates and billing frequency will be displayed prior to the Network Hosted Confirmation Page (NHCP) and prior to subscribing to the service.

To access the service, you must enter your mobile phone number and follow the provided instructions. To exit the service at any time, send an SMS according to the instructions provided or email us via our Help Page. For further information regarding our services, please contact us via our Help Page.

A password and account designation will be assigned upon completing the registration process. Users agree to maintain the confidentiality of their password and account and understand that they are fully responsible for all activities under their password or account.

Users must immediately notify us of any unauthorized use of their password or account or any other security breach. Users should exit their account at the end of each session. The Company shall not be liable for any loss or damage arising from a user's failure to comply with these conditions.

Charges for products and services will be deducted from the prepaid card balance or added to the Mobile Network Operators' billing account. Users will not be charged more than the advertised amount for access to the service. However, Networks reserve the right to recover any outstanding charges or adjust billing frequency. The advertised rates and billing frequency will be displayed prior to the NHCP and prior to subscribing to the service.

Charges will be applied automatically upon subscription confirmation, regardless of service usage. The applicable subscription amount and billing frequency are presented before confirmation.

If you were charged for something you did not use or did not intend to start, tell us and we will look at it.

Refund requests must be made within 30 days of the charge you are querying.

Tell us the mobile number that was billed and the date the charge appeared.

We check every request against our subscription and billing records before deciding.

Approved refunds are returned through the same channel the charge was taken from.

Processing time depends on your mobile operator once the refund has been approved.

Charges raised after a confirmed cancellation are always refunded in full.

Cancelling stops future billing, and it does not by itself trigger a refund of past charges.

Requests made more than 30 days after the charge fall outside this policy.

Send refund requests to help@xridiomacademia-pe.com.

Customers should be aware that XR Idiomacademia may outsource customer support services to third parties. Such parties are bound by our policies and terms. We encourage customers interacting with these services to read and understand the terms and policies provided by these partners.